Privacy Policy — NotaryBolt

This Privacy Policy explains how NotaryBolt, Inc. ("NotaryBolt," "we," "us," or "our"), a Delaware corporation with its principal place of business in Phoenix, Maricopa County, Arizona, collects, uses, discloses, and protects information about you when you visit our website, use our mobile or web applications, or interact with our mobile notary marketplace and document-preparation services (collectively, the "Services"). By using the Services you agree to this Policy.

1. Who we are and how to contact us

The data controller for the Services is NotaryBolt, Inc. Questions, requests, or complaints about this Policy can be sent to:

Email: privacy@notarybolt.com
Mailing address: NotaryBolt, Inc., Attn: Privacy, 2390 E Camelback Rd, Suite 130, Phoenix, AZ 85016, USA

2. Information we collect

We collect the following categories of personal information:

Account information. Name, email address, phone number, password (hashed), and authentication identifiers from providers such as Google.
Booking information. Service address, appointment time, document type and title, signer count, and notes you provide when booking a mobile notary.
Document information. Answers you enter into our document-preparation wizard, files you upload, and PDFs generated for you. We treat document content as confidential customer data.
Notary applicant information. If you apply to perform notarial acts, we collect your legal name, contact information, commission number, commission state and expiration, government-issued ID image, and proof of E&O insurance.
Payment information. Payments are processed by Stripe, Inc. We do not store your full card number. We retain Stripe identifiers (payment intent, checkout session, charge, and refund IDs), amounts, currency, and the last four digits and brand of the card for receipts and reconciliation.
Communications. Email and support messages you send to us, including attachments.
Device and usage data. IP address, browser type, operating system, referring URL, pages viewed, timestamps, and similar diagnostic data collected automatically through cookies, local storage, and server logs.
Location data. Approximate location derived from IP address and the precise service address you enter when booking. We do not access your device's GPS without your permission.

3. How we use information

We use personal information to:

Create and manage your account and verify your identity.
Prepare draft documents from the information you enter and generate PDFs.
Match customers with qualified, commissioned notaries and coordinate appointments.
Process payments, refunds, and chargebacks through Stripe.
Send transactional communications (booking confirmations, receipts, reminders, and status updates).
Review notary applications, including verifying commission status with the Arizona Secretary of State or other state authorities.
Provide customer support and respond to your requests.
Monitor, secure, and improve the Services, including fraud prevention and abuse detection.
Comply with legal obligations, including recordkeeping requirements under Arizona Revised Statutes Title 41, Chapter 2, Article 3 (Notaries Public) and similar laws.

Legal bases (where applicable): performance of a contract with you, our legitimate interests in operating and securing the Services, your consent, and compliance with legal obligations.

4. How we share information

We disclose personal information only as described below:

With notaries. When you book, we share your name, contact information, service address, appointment time, document title, and signer count with the notary who claims or is assigned to your job. Document contents are shared with the notary only when you choose to share them.
With customers (for notaries). Your professional name, photo (if provided), commission information, and approximate service area may be shown to customers.
Service providers. Hosting (Cloudflare, Supabase), payments (Stripe), email delivery (Resend), analytics, and customer-support tools that process data on our behalf under written contracts limiting their use of the data.
Legal and safety. When required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or property, or to investigate fraud or violations of our Terms.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to the receiving party honoring this Policy.

We do not sell personal information for money, and we do not "share" personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act.

5. Cookies and similar technologies

We use strictly necessary cookies and local storage to keep you signed in, remember wizard drafts on your device, and operate the Services. We also use limited analytics cookies to measure traffic and improve features. You can control cookies through your browser settings; disabling strictly necessary cookies may prevent core features from working.

6. Data retention

We retain personal information for as long as your account is active and as needed to provide the Services, comply with legal obligations (including the journal and recordkeeping rules applicable to notaries public), resolve disputes, and enforce our agreements. Booking, payment, and notarial records are generally retained for at least five (5) years after the date of the notarial act, consistent with A.R.S. § 41-319 and comparable laws in other jurisdictions. You may request earlier deletion subject to these obligations.

7. Security

We implement administrative, technical, and physical safeguards designed to protect personal information, including TLS encryption in transit, encryption at rest for stored documents, role-based access controls, and least-privilege database policies. No system is perfectly secure. You are responsible for keeping your account credentials confidential and for notifying us promptly of any unauthorized use.

8. Your rights

Depending on where you live, you may have the right to (a) access the personal information we hold about you, (b) correct inaccurate information, (c) request deletion, (d) request a portable copy, (e) opt out of certain processing, and (f) appeal a denied request. To exercise any right, email privacy@notarybolt.com from the address associated with your account. We will respond within the time required by applicable law (typically 45 days). We will not discriminate against you for exercising your rights.

California, Colorado, Connecticut, Virginia, Utah, and similar state residents: You may designate an authorized agent to act on your behalf, subject to verification.

Children. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

9. International users

The Services are operated from the United States. If you access them from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, which may have different data-protection laws than your jurisdiction.

10. Changes to this Policy

We may update this Policy from time to time. If we make material changes we will notify you by email or through the Services and update the effective date above. Your continued use of the Services after the changes take effect constitutes acceptance of the revised Policy.

11. Contact

NotaryBolt, Inc.
Attn: Privacy Officer
2390 E Camelback Rd, Suite 130
Phoenix, AZ 85016, USA
privacy@notarybolt.com